Practice 100-140 Exam Online

Question 1

What is the significance of documenting the changes made to resolve a problem in the problem-solving process?

A : helps in tracking the time spent on each task

B : allows for personal reflection on the troubleshooting approach

C : provides a reference for future problem-solving efforts and helps in identifying patterns

D : is only necessary if the problem was resolved successfully

Answer: C

Question 2

What is the primary benefit of using RMM tools in a managed service provider (MSP) environment?

A : M tools allow for manual troubleshooting of each device individually.

B : M tools help manage software licenses and ensure compliance.

C : M tools provide a way to only monitor hardware health without software management.

D : M tools are only used for remote access to client devices.

Answer: B

Question 3

What is one of the primary features of Cisco Webex that enhances remote support capabilities?

A : bex only allows video conferencing with no screen sharing capabilities.

B : bex provides integration with third-party applications for streamlined workflows.

C : bex requires users to install separate software for remote desktop control.

D : bex cannot be used on mobile devices.

Answer: B

Question 4

What setting would you adjust to extend your Windows desktop across multiple monitors?

A : ange the resolution in Display settings

B : just the brightness in Display settings

C : lect "Extend these displays" in Display settings

D : date the graphics driver

Answer: C

Question 5

What should you do if the problem is not resolved after implementing changes in the problem-solving process?

A : cument the changes made and close the ticket

B : ume the problem was never defined correctly

C : plement the changes again without any further analysis

D : peat the problem-solving process

Answer: D

Name:	Cisco Certified Support Technician (CCST) IT Support
Exam Code:	100-140
Certification:	CCST
Vendor:	Cisco
Total Questions:	174
Last Updated:	Apr 01, 2026

Cisco 100-140 Answers