Practice 1D0-1038-23-D Exam Online

Question 1

What would you use for repetitive text with a single point of maintenance for any changes to the text?

A : Custom object field

B : Variable

C :

Custom field

D :

Merge field

Answer: B

Question 2

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A :

Enter zero as the initial value for both fields.

B :

Leave both the chat and email fields limit as blank.

C :

Use the default values.

D :

Enter the value "Unlimited" in the chat and email fields.

Answer: A

Question 3

Which two statements are true about Oracle Service Cloud accelerators?

A :

Oracle provides support for all accelerators.

B :

They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client

environment free of cost.

C :

They are code samples to show how integrations can be built by using the public integration capabilities

of Oracle Service Cloud.

D :

The source files for all listed accelerators are available for download.

E :

They

are available at http://www.oracle.com/technetwork.

Answer: B,C

Question 4

Which two statements are true about linking products, categories, and dispositions?

A :

Product-category linking restricts customers from searching on the Customer Portal.

B :

A leaf product's links are inherited from its parent product.

C :

Links can be created only between the parent levels of products, categories, and dispositions.

D :

Product-category linking is independent of product-disposition linking.

E :

Links can be automatically created to categories and dispositions based on answers an incidents.

Answer: A,D

Question 5

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center

agents should be able to update only when the supervisor creates a record for them. The contact center agents

should not be allowed to perform creation and deletion operations.

How can this be done?

A :

by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate

permissions for the custom object

B :

by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that

the appropriate reports on the navigation pane will have the necessary actions

C :

by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting

appropriate permissions for the custom object

D : by configuring settings at the time of creation of the custom object

Answer: C

Name:	Oracle Service Center 2023 Implementation Professional - Delta
Exam Code:	1D0-1038-23-D
Certification:	Oracle Service Center
Vendor:	Oracle
Total Questions:	104
Last Updated:	Apr 24, 2024

Oracle 1D0-1038-23-D