Practice 1D0-1038-23-D Exam Online

Question 1

What must you set to enable the email channel?

A : EGW_SAVE_EMAIL_HEADERS

B : EGW_AUTO_CONT_CREATE

C : EGW_ENABLED

D : EGW_UPDATE_BY_CREATE

E : EGW_SECURE_UPDATE_ENABLED

Answer: C

Question 2

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center

agents should be able to update only when the supervisor creates a record for them. The contact center agents

should not be allowed to perform creation and deletion operations.

How can this be done?

A :

by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate

permissions for the custom object

B :

by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that

the appropriate reports on the navigation pane will have the necessary actions

C :

by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting

appropriate permissions for the custom object

D : by configuring settings at the time of creation of the custom object

Answer: C

Question 3

Which four view modes are available in the Report Editor?

A :

Graphical View

B :

Design View

C :

Layout View

D :

Report View

E :

Database View

F : Data Set View

Answer: A,B,C,D

Question 4

What would you use for repetitive text with a single point of maintenance for any changes to the text?

A : Custom object field

B : Variable

C :

Custom field

D :

Merge field

Answer: B

Question 5

Which two statements are true about Oracle Service Cloud accelerators?

A :

Oracle provides support for all accelerators.

B :

They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client

environment free of cost.

C :

They are code samples to show how integrations can be built by using the public integration capabilities

of Oracle Service Cloud.

D :

The source files for all listed accelerators are available for download.

E :

They

are available at http://www.oracle.com/technetwork.

Answer: B,C

Name:	Oracle Service Center 2023 Implementation Professional - Delta
Exam Code:	1D0-1038-23-D
Certification:	Oracle Service Center
Vendor:	Oracle
Total Questions:	104
Last Updated:	Apr 24, 2024

Oracle 1D0-1038-23-D