Practice 1Z0-1038-23 Exam Online

Question 1

Which option should you use to create or configure queues?

A : Configuration > Application Appearance >Customizable Menus > System Menus

B : Configuration > Application Appearance > Customizable Menus > Custom Menus

C : Configuration > Site Configuration > Message Bases

D : Configuration > Site Configuration > Configuration Settings

Answer: A

Question 2

How frequently does Oracle release a new version of a product?

A :

Once in four months

B :

Once in six months

C :

Once in three months

D :

Every month

Answer: C

Question 3

Which three statements are true about Service Level Agreements?

A :

They enable you to specify the duration for which an incident can be kept in waiting status.

B :

They enable you to restrict what agents can view as part of navigation on the console.

C :

They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

D :

They enable you to restrict the number of incidents raised by end users through various channels.

E :

They enable you to set a timeline for an agent to respond to an incident.

F :

They enable you to set the reports that are visible to an agent.

Answer: A,C

Question 4

What are three required sections for Custom Process Models?

A :

Test script

B : Footer

C : Header

D :

Code containing custom business logic

E : Test harness

F : Code containing integration with external systems

Answer: A,C,D

Question 5

Which three elements are available for workflow design on the Insert ribbon?

A : Decision

B : Terminate

C : Return

D : Set Fields

E : Restart

Answer: A,B,D

Name:	Oracle Service Center 2023 Implementation Professional
Exam Code:	1Z0-1038-23
Certification:	Oracle Service Center
Vendor:	Oracle
Total Questions:	104
Last Updated:	Apr 24, 2024

Oracle 1Z0-1038-23