Practice 3312 Exam Online

Question 1

A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to

hear a series of three different recorded announcements while they are waiting in the queue.

If the customer is still on hold after hearing all three messages, the series of three messages should continue to be

repeated until the caller is presented to an agent.

Which section of script would accomplish this scenario?

A :

ASSIGN 1 TO loop_counter_cv SECTION wait_loop

WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT:

END WHERE

ASSIGN loop_counter_cv + 1 TO loop_counter_cv WAIT 30

EXECUTE wait_loop

B :

ASSIGN 1 TO loop_counter_cv SECTION wait_loop

WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17

DEFAULT: ASSIGN 0 TO loop_counter_cv

END WHERE

ASSIGN loop_counter_cv + 1 TO loop_counter_cv

WAIT 30

EXECUTE wait_loop

C :

ASSIGN 1 TO loop_counter_cv SECTION wait_loop

WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17

DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE

WAIT 30 EXECUTE wait_loop

D :

SECTION wait_loop

ASSIGN 1 TO loop_counter_cv WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17

DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE

WAIT 30 EXECUTE wait_loop

Answer: D

Question 2

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

A : Call

B : Skillset

C : Time

D : Traffic

Answer: C

Question 3

A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four

views.

Which view provides a snapshot of the latest and most up-to-date data from the AACC?

A : the Contact Center Manager Administration View

B : the Synchronization View

C : the Contact Center View

D : the Local View

Answer: C

Question 4

Refer to the exhibit.

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition,

the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to

items within the launchpad through the creation of an Access Class.

If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration

option what would be the result of access restriction for the user assigned to that Access Class?

A : The user would not be able to access the Audit Trail from the Launchpad.

B : The user would not be able to acquire Control Directory Numbers (CDN).

C : The user would not be able to create new administrative users.

D : The user would not be able to configure new agents.

Answer: C

Question 5

Refer to the exhibit.

According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is

correct?

A : Susan can change her user name and password.

B : Susan can bulk load data through the Configuration spreadsheets.

C : Susan will have access to Real Time Reporting on her launchpad.

D : Susan can add, delete, and edit Control Directory Numbers (CDN).

Answer: C

Name:	Avaya Aura Contact Center Administration
Exam Code:	3312
Certification:	ACSS
Vendor:	Avaya
Total Questions:	66
Last Updated:	Apr 23, 2024

Avaya 3312