Practice 33160X Exam Online

Question 1

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A : Phone

B : CMS

C : Quality

D : Dialer

Answer: A

Question 2

When setting up voice recording,whichstatement describes the purpose of member groups?

A : It specifies the actual extensions in use in your system, and associates them with the data source

B : It maps employees to extensions and data sources

C : It enables the translation of recorded events from third-Paty systems

D :

It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment

Answer: D

Question 3

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X. the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach. Which two factors led to this recommendation? (choose two).

A : It is suitable for small systems only.

B : It will support rollback by reverting to the 15.1 Date Center

C : It will minimize upgrade downtime risks

D :

The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X

Answer: B,C

Question 4

The Screen Capture module is installed on an employee desktop. To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A : Screen capture

B : Capture service

C : Desktop resource

D : EIM

Answer: B

Question 5

You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is

true about the information Included in this log?

A : It recorded management information.

B : It showed CTI statistics.

C : It showed CTI metadata association.

D : It received CTI events.

Answer: C

Name:	Avaya Workforce Engagement Support Certified
Exam Code:	33160X
Certification:	Avaya Certified Support Specialist
Vendor:	Avaya
Total Questions:	70
Last Updated:	Apr 25, 2024

Avaya 33160X