Practice 33160X Exam Online

Question 1

In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A : Recorder Status Summary

B : Configuration Checker

C : Integration Service Status

D : Capture Status

Answer: D

Question 2

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X. the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach. Which two factors led to this recommendation? (choose two).

A : It is suitable for small systems only.

B : It will support rollback by reverting to the 15.1 Date Center

C : It will minimize upgrade downtime risks

D :

The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X

Answer: B,C

Question 3

When setting up voice recording,whichstatement describes the purpose of member groups?

A : It specifies the actual extensions in use in your system, and associates them with the data source

B : It maps employees to extensions and data sources

C : It enables the translation of recorded events from third-Paty systems

D :

It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment

Answer: D

Question 4

You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is

true about the information Included in this log?

A : It recorded management information.

B : It showed CTI statistics.

C : It showed CTI metadata association.

D : It received CTI events.

Answer: C

Question 5

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A : Phone

B : CMS

C : Quality

D : Dialer

Answer: A

Name:	Avaya Workforce Engagement Support Certified
Exam Code:	33160X
Certification:	Avaya Certified Support Specialist
Vendor:	Avaya
Total Questions:	70
Last Updated:	Apr 25, 2024

Avaya 33160X