Practice 500-442 Exam Online

Question 1

Which two components must a script be associated with to run? (Choose two.)

A : CED

B : Media Routing Domain

C : Skill Target

D : Call Type

E : Dialed Number

Answer: A,B

Question 2

How can the Extension Mobility feature be described?

A : As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

B : As part of the configuration, both device profiles and phones need to be added to the pg user account.

C :

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone

configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

D : The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Answer: C

Question 3

Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct? (Choose two.)

A : Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom

B : Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.

C : Create a UCM SIP Profile with Reroute Incoming request based on Contact Header

D : Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco-origIP

Answer: B,D

Question 4

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

A :

Percent Allocation

B : Skill Group

C : Precision Queue

D : Call Type

Answer: C,D

Question 5

Which statements about administrative scripts in the Cisco UCCE solution is true?

A : Administrative scripts can use an ICM gateway node

B : Administrative scripts can run more than one time per second.

C : Administrative scripts must be associated with a call type

D : Administrative scripts can use a DB Lookup node.

Answer: D

Name:	Administering Cisco Contact Center Enterprise
Exam Code:	500-442
Certification:	Cisco Certified Specialist
Vendor:	Cisco
Total Questions:	124
Last Updated:	Apr 02, 2026

Cisco 500-442 Answers