Practice 500-443 Exam Online

Question 1

What is referred to as a switch leg on CVP?

A : Script request from CVP to UCCE/PCCE

B : Ingress SIP call leg from Ingress gateway to CVP

C : Ringtone call from CVP to WB

D : Agent call initiated by CVP

Answer: B

Question 2

On which two interfaces or ports can security be improved by configuring executive timeouts? (Choose two.)

A : serial interfaces

B : vty ports

C : loopback interfaces

D : console ports

E : Fast Ethernet interfaces

Answer: B,D

Question 3

A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?

A : Telnet

B : SSH

C : HTTP

D : FTP

Answer: B

Question 4

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

A : Cisco Unified CCX Enhanced

B : Cisco Unified CCX Premium

C : Cisco Unified CCX Enterprise

D : Cisco Unified CCX Standard

Answer: A

Question 5

What is the purpose of a small company using a protocol analyzer utility to capture network traffic on the network segments where the company is considering a network upgrade?

A : to capture the Internet connection bandwidth requirement

B : to identify the source and destination of local network traffic

C : to establish a baseline for security analysis after the network is upgraded

D : to document and analyze network traffic requirements on each network segment

Answer: D

Name:	Advanced Administration and Reporting of Contact Center Enterprise
Exam Code:	500-443
Certification:	Cisco Certified Specialist
Vendor:	Cisco
Total Questions:	130
Last Updated:	Apr 03, 2026

Cisco 500-443 Answers