Practice 500-445 Exam Online

Question 1

Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

A : Cisco Email and Chat Analyzer

B : Activity Audit

C : ECE LiteAgent

D : Service Process Monitor

E : Service Instance Monitor

F : Service Activity Monitor

G : Router Email and Chat Viewer

H : ECE Agent toolkit Monitor

Answer: A,B,C

Question 2

Which process scans content and applies regular expressions to mask the sensitive information?

A : Data leak prevention

B : Data masking

C : Data filtering

D : Data scanning

Answer: B

Question 3

Which TCP ports need to be opened in the firewall between the Web Server and Application server?

A : 993

B : 2434

C : 9001

D : 15097

Answer: A

Question 4

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

A : customer voice portal

B : social miner

C : ICM router, logger, admin workstation

D : call manager

E : CTI server

Answer: A,C

Question 5

Which activities can agents pick and pull?

A :

Agents can pick chats from other agents that belong to the same set of skill groups.

B : Agents can pick chat from other agents that belong to the different skill groups.

C : Agents can pick emails from other agents that belong to the same set of skill groups.

D : Agents can pick emails from other agents that belong to the different skill groups.

Answer: D

Name:	Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
Exam Code:	500-445
Certification:	Cisco Certified Specialist
Vendor:	Cisco
Total Questions:	56
Last Updated:	Apr 01, 2026

Cisco 500-445 Answers