Practice 6211 Exam Online

Question 1

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon

A : Getting workitem status

B : Transferring the call

C : Accessing the address book

D : Copy the calling number from the workitem

Answer: C

Question 2

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

A : Contact Center Database Maintenance Utility

B : Control Utility

C : CCMM Data Management

D : System Control and Monitor Utility

Answer: C

Question 3

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

A : the Skillset the Email was sent to (skillset groups)

B : who the Email was sent from (sender groups)

C : when the Email was received (office hours)

D : what priority the Email was sent with (priority groups)

E : specific characters, words or phrases in the Email message (keywords)

Answer: A,B,C

Question 4

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A : Configuration

B : Multimedia

C : Access and Partition Management

D : Contact Center Management

Answer: A

Question 5

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

A : POM Template

B : Blending Template

C : Agent Template

D : Skillset Template

Answer: D

Name:	Avaya Aura Contact Center Multimedia Implementation
Exam Code:	6211
Certification:	Avaya Certified Implementation Specialist Certification ACIS Certification
Vendor:	Avaya
Total Questions:	60
Last Updated:	Apr 25, 2024

Avaya 6211