Practice 7392X Exam Online

Question 1

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A : It enables recorded announcements to be played to incoming calls.

B : It provides options for selecting among available agents with the same skill.

C : It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D : It provides basic reporting on Vectors, Agents, and Trunk Groups.

E : It improves agent performance because supervisors can have agents handle calls based on either skilllevel or greatest need.

Answer: A,B

Question 2

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

A : High Availability

B : TDM interfaces for digital and analog stations and trunks

C : Virtualization

D : Can be shared with multiple CM’s

E : Has the capacity of up to 1000 AAMS

Answer: A,C,D

Question 3

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in

simultaneously?

A : System-Parameters Security

B :

Special System Parameters

C : System-Parameters Customer-Options

D : Feature-Related System Parameters

Answer: C

Question 4

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by

agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

A : Multiple Call Handling (MCH)

B : Redirection on No Answer (RONA)

C : Feature Access Codes (FAC)

D : Call Work Codes (CWC)

E : Least Occupied Agent (LOA)

Answer: D

Question 5

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three

features are added? (Choosethree.)

A : Service Level Maximizer

B : Business Advocate

C : Hunt Group

D : Call Management System (CMS)

E : Expert Agent Selection (EAS)

Answer: A,B

Name:	Avaya Aura Call Center Elite Implementation Exam
Exam Code:	7392X
Certification:	Avaya Aura
Vendor:	Avaya
Total Questions:	65
Last Updated:	Apr 23, 2024

Avaya 7392X