Practice 820-605 Exam Online

Question 1

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A : completion of customer training

B : confirmation of customer business outcomes

C : review of product roadmap

D : scheduling of Quarterly Success Review

E : agreement of key stakeholders

Answer: B,D

Question 2

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A : The customer has a high probability to renew and will include an expanded opportunity

B : The customer-s usage is too low to correctly measure the chance of their retention

C : The customer has increased usage, which shows a strong indicator of renewal

D : The customer-s usage has seen a recent decline and the chance of them churning will be higher

Answer: D

Question 3

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

A : technical

B : business

C : operational

D : corporate culture

Answer: C

Question 4

What is a key driver that is creating the need for customer success?

A : financial resources

B : subscription economy

C : advanced specializations

D : portfolio management

Answer: B

Question 5

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

A : limited telemetry

B : purchase policy process

C : lack of common features

D : lack of communication

E : business misalignment

Answer: B,D

Name:	Cisco Customer Success Manager
Exam Code:	820-605
Certification:	Cisco Channel Partner Program
Vendor:	Cisco
Total Questions:	180
Last Updated:	Aug 02, 2026

Cisco 820-605 Answers