Practice 820-605 Exam Online

Question 1

Which activity reduces the risk of chum?

A : providing a discount on renewal

B : lowering the service level

C : expanding the customer footprint

D : educating on product features

Answer: C

Question 2

Which scenario represents a use case expand opportunity?

A : usage KPIs are on target entering the fourth quarter

B : supplementary training sessions are organized on existing features

C : solution management team adds headcount

D : endpoint security solution extended to cover data center servers in addition to laptops

Answer: D

Question 3

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A : Twice yearly student and staff surveys with two

B : Measure the number of complaints raised by students

C : Combination of tailored surveys and IT tools-based metrics

D : Implement staff Super Users to provide feedback

Answer: B

Question 4

Which statement describes an end user adoption barrier?

A : There are insufficient licenses for additional staff from a newly acquired company to use the solution.

B : The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

C : The budget is insufficient to implement the solution for a new branch of the business.

D : Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Answer: D

Question 5

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

A : Delivery Team

B : Account Manager

C : Customer Success Manager

D : Customer Success Specialist

Answer: C

Name:	Cisco Customer Success Manager
Exam Code:	820-605
Certification:	Cisco Channel Partner Program
Vendor:	Cisco
Total Questions:	125
Last Updated:	Apr 23, 2024

Cisco 820-605