Practice 820-605 Exam Online

Question 1

What is the order of the key elements of process improvement for Customer Success?

A : measure, define, analyze, control, improve

B : define, measure, analyze, improve, control

C : define, analyze, measure, improve, control

D : analyze, define, measure, control, improve

Answer: B

Question 2

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

A : technical

B : business

C : operational

D : corporate culture

Answer: C

Question 3

What is the purpose of capturing moments of success with a customer?

A : expanding the purchased solution

B : recognizing the value of the engagement

C : renewing the contract and subscription

D : validating deployment of the solution

Answer: B

Question 4

What are two barriers to adoption within an organization? (Choose two.)

A : solution implemented by partner

B : agile development model

C : inadequate knowledge and skills

D : centralized IT organization

E : organizational silos

Answer: A,C

Question 5

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A : Twice yearly student and staff surveys with two

B : Measure the number of complaints raised by students

C : Combination of tailored surveys and IT tools-based metrics

D : Implement staff Super Users to provide feedback

Answer: B

Name:	Cisco Customer Success Manager
Exam Code:	820-605
Certification:	Cisco Channel Partner Program
Vendor:	Cisco
Total Questions:	180
Last Updated:	Apr 03, 2026

Cisco 820-605 Answers