Practice ARC-801 Exam Online

Question 1

Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution.

Which method of discovery should a Solution Architect suggest to UC?

A : Third-party research from well-known organizations

B : Jobs To Be Done Framework

C : Comprehensive Surveys to End Customers

D : User Stories Creation with End Customers

Answer: D

Question 2

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.

Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

A : Implement an embedded web view of B2B Commerce within the Service Console.

B : Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

C : Provide access to B2B Commerce data within the Service Console so they can see the cart.

D : Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

Answer: A

Question 3

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?

A : Develop and present the business case to all project stakeholders before beginning the solution design and development phase

B : Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.

C : Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

D : Define and document the business value map with project stakeholders to capture the value provided by the implementation.

Answer: C

Question 4

Universal Containers serves customers globally across two businesses. Each business has its own org for managing its sales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.

What should a Solution Architect propose?

A : Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.

B : Use one org as primary and create external objects for the accounts and opportunities of the other one. Then, use standard reports.

C : Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org. Then, use standard reports.

D : Use CRM Analytics in the primary org and then, in the dashboards, use Salesforce Connect to query the data from the other org.

Answer: A

Question 5

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.

Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A : Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.

B : Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

C : Select an AppExchange app that sends a survey to each customer after a work order is completed.

D : Use the existing survey tool by integrating the responses to Case number and User record.

Answer: A

Name:	Design and Implement B2B Multi-Cloud Solutions (WI24)
Exam Code:	ARC-801
Certification:	B2C Solution Architect
Vendor:	Salesforce
Total Questions:	114
Last Updated:	Apr 23, 2024

Salesforce ARC-801