Practice Arch-302 Exam Online

Question 1

A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an

account before making their first purchase.

Which system creates the customer ID and which system creates an additional ID to use as the customer

primary record?

A : Service Cloud creates a customer ID and an additional ID to be used as the primary record.

B : A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

C : Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.

D : B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.

Answer: B

Question 2

A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.

What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

A : Journey map

B : Product backlog

C : Reference architecture

D : Storefront wireframes

Answer: C

Question 3

A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud. The

company wants to trace configuration and code changes as much as possible and ensure basic standards for

code quality.

Which three options should a Solution Architect recommend to help the company with this goal?

Choose 3 answers

A : GIT Repository

B : Static Code Analysis tools

C : CI/CD Pipelines

D : Smoke testing

E : Salesforce DX

Answer: A,B,C

Question 4

Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO? Choose 2 answers

A : Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.

B : The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.

C : Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.

D : The Service Agent cannot order on behalf of the customer if the customer is offline.

Answer: A,B

Question 5

A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems. How should a Solution Architect deliver the desired functionality?

A : Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality

B : Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs

C : Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs

D : Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector

Answer: B

Name:	Salesforce Certified B2C Solution Architect
Exam Code:	Arch-302
Certification:	Salesforce Certified Architect
Vendor:	Salesforce
Total Questions:	155
Last Updated:	Oct 01, 2026

Salesforce Arch-302 Answers