Genesys CIC-101-01

Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes. How can you configure CIC to automatically notify the supervisor when this happens?

What is a View in Interaction Center Business Manager? 

Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.

When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time. What operation would you use to configure this functionality?