Practice CIS-FSM Exam Online

Question 1

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

A : SLA status

B : Age of task

C : Skills

D : Task windows

E : Geolocation

Answer: A,C,D

Question 2

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

A : Matching Mandatory Parts for Dynamic Scheduling

B : Matching Agents With Most Parts For Dynamic Scheduling

C : Matching Skills for Dynamic Scheduling

D : Matching Skill Level Gap for Dynamic Scheduling

Answer: A

Question 3

When using territory management, what can field service admins assign to an individual or group?

A : Skills

B : Parts

C : Routes

D : Locations

Answer: D

Question 4

Which mobile application does field service use?

A : Now Mobile

B : Mobile Agent

C : Mobile Studio

D : Mobile Onboarding

Answer: A

Question 5

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

A : Dynamic scheduling

B : Manual task assignment

C : Auto-assignment

D : Workflow task assignment

Answer: A

Name:	Certified Implementation Specialist - Field Service Mangement
Exam Code:	CIS-FSM
Certification:	Certified Implementation Specialist
Vendor:	ServiceNow
Total Questions:	88
Last Updated:	Feb 09, 2026

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