Practice CIS-FSM Exam Online

Question 1

Users can be assigned work order tasks and edit these records if they: (Choose two.)

A : Belong to the Dispatch Group the task is assigned to

B : Are assigned the wm_edit role

C : Are assigned the wm_agent role

D : Belong to the Assignment Group the task is assigned to

Answer: A,D

Question 2

Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?

A : Transfer order line

B : Consumable model

C : Work order task

D : Part requirement

Answer: D

Question 3

When can work order tasks be dispatched?

A : Parts have been sourced

B : Field agent is assigned

C : Customer books an appointment

D : Dispatch group is assigned

Answer: B

Question 4

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

A : Matching Mandatory Parts for Dynamic Scheduling

B : Matching Agents With Most Parts For Dynamic Scheduling

C : Matching Skills for Dynamic Scheduling

D : Matching Skill Level Gap for Dynamic Scheduling

Answer: A

Question 5

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

A : Dynamic scheduling

B : Manual task assignment

C : Auto-assignment

D : Workflow task assignment

Answer: A

Name:	Certified Implementation Specialist - Field Service Mangement
Exam Code:	CIS-FSM
Certification:	Certified Implementation Specialist
Vendor:	ServiceNow
Total Questions:	88
Last Updated:	Sep 29, 2026

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