Practice CIS-ITSM Exam Online

Question 1

Which of the following scenarios could result in scheduling conflicts in a change request?

Select 3 Answers from the below options.

A : When scheduled during an approved maintenance window for the associated CIs

B : When scheduled when the assignee of a change request is already assigned to another change request scheduled on the same date and time

C : When scheduled during a blackout time period

D : When scheduled during a time period that conflicts with other changes for related CIs

Answer: B,C,D

Question 2

Which of the following are defined for a given change model? (Choose three.)

A : Phase transitions

B : State model

C : State transition conditions

D : Phase model

E : State transitions

Answer: A,B,C

Question 3

Which application provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow?

A : Data Separation

B : Performance Analytics

C : Knowledge Management

D : Configuration Management

Answer: C

Question 4

Which three statements are correct about change sets? (Choose three.)

A :

When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be

run.

B : There is a feature that allows the user to validate a change set before deploying it.

C : When a component is added to a change set, all dependent components automatically get added.

D : When custom fields are added to a change set, field-level security is automatically included.

E : To use change sets, at least one inbound and one outbound connection must exist.

Answer: A,B

Question 5

Universal Containers has a process to allow an employee to submit a vacation request and route it to the

employee’s manager for approval. An employee attempted to submit a request but it could NOT be submitted.

How should the administrator troubleshoot this?

A : Ensure the approval step has an associated action.

B : Ensure the user record has an assigned active manager.

C : Review the system log to determine the root cause.

D : Use workflow to email the administrator if the process fails.

Answer: B

Name:	Certified Implementation Specialist - IT Service Management
Exam Code:	CIS-ITSM
Certification:	Certified Implementation Specialist
Vendor:	ServiceNow
Total Questions:	999
Last Updated:	Feb 09, 2026

ServiceNow CIS-ITSM Answers