Practice CIS-SAM Exam Online

Question 1

An allocation is automatically created in which of the following scenarios? (Choose two.)

A : After receiving the rights for software from a purchase order

B :

After a Create allocation remediation option has been taken

C : After reconciliation runs and identifies that rights are ‘Not allocated in use’

D :

When a software installation is discovered

E :

After successfully sourcing a request via an existing entitlement

Answer: A,C

Question 2

As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

A : Fix script

B : Scheduled job

C : Business rule

D : Integration

E : Workflow

Answer: B,D

Question 3

When a Software Installation record is created, ServiceNow attempts to match the installation to a:

A : Software Entitlement

B : Software Model

C : Software Discovery Model

D : Application Model

Answer: C

Question 4

Within SeiviceNow Discovery, the Exploration phase determines what?

A : Are you there? How will I classify you?

B : What else can you tell me about yourself?

C : Have I seen you before?

D : How should I classify you specifically?

Answer: D

Question 5

Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?

A : One or more use rights assigned to a specific device or user

B : Classification of the acquired software

C : The process of standardizing discovered software installation to defined norms

D : The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory

E : Software license details that define use rights

Answer: C

Name:	Certified Implementation Specialist - Software Asset Management Professional
Exam Code:	CIS-SAM
Certification:	Certified Implementation Specialist
Vendor:	ServiceNow
Total Questions:	160
Last Updated:	Feb 10, 2026

ServiceNow CIS-SAM Answers