Practice CIS-SM Exam Online

Question 1

In Service Mapping, which one of the following is used to discover the applications and outbound connections to other applications that appear on a Service map?

A : Identification Rules

B : Process Classifiers

C : Patterns

D : Metadata Rules

Answer: C

Question 2

ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

A : Windows Active Directory Servers

B : Windows DHCP Servers

C : Windows Domain Controller Servers

D : Windows DNS Servers

Answer: A

Question 3

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

A :

Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B :

The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C :

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D :

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

Answer: B

Question 4

From the Service Mapping service map, which one of the following best describes the difference between the options Resume discovery and Run discovery?

A :

Resume discovery continues a canceled discovery while Run discovery discovers part of the service map

B : Resume discovery and Run discovery are functionally identical

C :

Resume discovery discovers part of the service map while Run discovery discovers the entire service map

D :

Resume discovery discovers the entire service map while Run discovery discovers part of the service map

Answer: C

Question 5

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

A : Class Change

B : Class Upgrade

C : Class Switch

D : Class Downgrade

Answer: C

Name:	Certified Implementation Specialist - Service Mapping
Exam Code:	CIS-SM
Certification:	Certified Implementation Specialist
Vendor:	ServiceNow
Total Questions:	108
Last Updated:	Jul 13, 2026

ServiceNow CIS-SM Answers