Practice CSFX Exam Online

Question 1

For organisations to improve their customer service they need to:

A : Gather information when they first meet a customer.

B : Gather information when a customer may not return.

C : Gather information from regular customers.

D : All of the above.

Answer: D

Question 2

Good time management recommends that if you are busy and someone rings you then you should:

A : Ignore the phone call and let it ring.

B : Answer the phone and ask them to ring you later at a more convenient time.

C : Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

D : Answer the call and deal with it as you know you will eventually have to deal with it.

Answer: C

Question 3

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A : Comparing.

B : Standardising.

C : Benchmarking.

D : Contrasting services.

Answer: C

Question 4

Customer information should be collected by a shop:

A : Once you are aware that the customer is a regular shopper.

B : The first time the customer comes into the shop.

C : If a customer appears to be one who will return to the shop.

D : When the customer makes his first purchase.

Answer: B

Question 5

Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A : Customer feedback

B : Customer responsiveness.

C : Mystery shopping.

D : Sales targeting.

Answer: A

Name:	Customer Service
Exam Code:	CSFX
Certification:	International Business Skills
Vendor:	IBS
Total Questions:	166
Last Updated:	May 05, 2026

IBS CSFX Answers