Practice C_C4H56I_34 Exam Online

Question 1

You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

A : Access to the Case app is NOT enabled for the business user.

B : Access rights are directly assigned to the business user.

C : The employee is not assigned to the correct business role.

D :

Answer: A,C

Question 2

Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

A : Channel type

B : Mashup service

C : Channel e-mail ID

D : Case type

E : Default account

Answer: A,C,E

Question 3

Which services can be added to a business role? Note: There are 2 correct answers to this question.

A : Maintenance plan

B : Installed base

C : Warranty

D : Measurements

Answer: B,D

Question 4

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A : Accounts

B : Response templates

C : Service levels

D : Registered products

Answer: A,D

Question 5

Which of the following objects can be displayed in the Entities facet of the Customer Hub screen? Note: There are 2 correct answers to this question.

A : Maintenance plan

B : Service orders

C : Cases

D : Registered products

Answer: C,D

Name:	SAP Certified Application Associate - SAP Service Cloud Version 2
Exam Code:	C_C4H56I_34
Certification:	SAP Certified Application Associate
Vendor:	SAP
Total Questions:	80
Last Updated:	Apr 24, 2024

SAP C_C4H56I_34