Practice Digital-Engagement Exam Online

Question 1

How does Salesforce integration with Facebook help companies engage with customers in real-time?

A : By allowing customers to schedule appointments through Facebook.

B : By offering customer support through Facebook Messenger.

C : By providing automated responses to customer comments on Facebook.

D : By providing customer feedback surveys on Facebook.

Answer: B

Question 2

Is there a feature for SF mobile that allows customers to initiate a video call with an agent on a mobile phone?

A : Chat

B : Email to Case

C : SOS Video Call

D : Softphone

Answer: C

Question 3

What is the role of artificial intelligence in Service Cloud Einstein?

A : To create marketing campaigns.

B : To automate the billing and invoicing process.

C : To manage social media interactions.

D : To predict customer behavior and recommend actions.

Answer: D

Question 4

What is the recommended approach for handling customer inquiries on social media?

A : Ignore customer inquiries on social media to avoid engagement.

B : Respond to inquiries privately via direct messaging.

C : Report all customer inquiries to avoid potential risks.

D : Respond to inquiries publicly on social media for transparency.

Answer: C

Question 5

What is the name of the Salesforce tool that allows companies to manage social media interactions, including Facebook, from a single platform?

A : Salesforce Marketing Cloud

B : Salesforce Service Cloud

C : Salesforce Social Studio

D : Salesforce Community Cloud

Answer: C

Name:	Salesforce Certified Digital Engagement Accredited Professional (WI24)
Exam Code:	Digital-Engagement
Certification:	Salesforce Accredited Professional
Vendor:	Salesforce
Total Questions:	100
Last Updated:	Apr 23, 2024

Salesforce Digital-Engagement