Practice FSL-201 Exam Online

Question 1

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

A : Entitlement Templates

B : Entitlements

C : Work Types

D : Work Order Record Types

Answer: C

Question 2

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

A :

Create an asset hierarchy on the account with the container as the root asset and the

parts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C :

Add the container as a product on the account and the parts to a child product related

list.

D :

Create a hierarchical relationship between the parent product container and child parts

products.

Answer: A

Question 3

universal container provides maintenance and emergency services to its

customers. Sending technician emergency call during the day causes long travel time

and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician

productivity?

A : Resource schedule optimization

B : Reschedule appointment

C : Fix overlaps

D : Fall in schedule

Answer: A

Question 4

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends

using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is

given via a permission set.

Which two permission sets should give a user access to the Crew Management tool?

Choose ? answers

A : FSL Agent Permissions

B : FSL Dispatcher Permissions

C : FSL Admin Permissions

D : FSL Resource Permissions

Answer: B

Question 5

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

A : Create Multiple Work Orders Line Items per service.

B : Select the relevant Work Types for each Resource.

C : Assign the appropriate Skills to Resources.

D : Use Work Types with required Skills.

Answer: C,D

Name:	Salesforce - Implementing Field Service Lightning (WI25)
Exam Code:	FSL-201
Certification:	Field Service Lightning program
Vendor:	Salesforce
Total Questions:	346
Last Updated:	Jan 06, 2026

Salesforce FSL-201 Answers