Practice Field-Service-Lightning-Consultant Exam Online

Question 1

Northern trail outfitters (NTO) asks its clients for feedback on every service visit.

NTO wants to dispatch the appropriate technicians based on customer feedback.

What are two ways the consultant can meet this requirement?

Choose 2 answers

A :

Configure and add excluded and required required resource business objectives to

scheduling policies.

B : Configure customer preferences on the service resource record.

C : Configure resource preferences on the account or work order.

D : Configure and add excluded and required resource work rules to scheduling policies.

Answer: C,D

Question 2

universal containers have a call center that responds to requests from

customers and schedules time for field service engineers (FSEs) to perform work on

assets owned by the client. Call center agents are responsible for booking

appointments

Which permission set license should be assigned to the call center agents?

A : FSL dispatcher license

B : FSL agent license

C : FSL admin license

D : FSL resource license

Answer: B

Question 3

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

A :

Create an asset hierarchy on the account with the container as the root asset and the

parts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C :

Add the container as a product on the account and the parts to a child product related

list.

D :

Create a hierarchical relationship between the parent product container and child parts

products.

Answer: A

Question 4

One of the products sold by Universal Containers requires quarterly service appointments.

Which feature should a Consultant use to meet this requirement?

A : Define a repeating Work Type.

B : Implement Path for Work Orders.

C : Build a Process for Service Appointments.

D : Configure a Maintenance Plan.

Answer: D

Question 5

Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

A : First time fix rate: The percentage of on-site service requests resolved on the first visit.

B : Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

C : Average time to repair: The average time required to repair or install as asset.

D : Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

Answer: B

Name:	Field-Service-Lightning-Consultant (WI24)
Exam Code:	Field-Service-Lightning-Consultant
Certification:	Salesforce Field Service Lightning Consultant
Vendor:	Salesforce
Total Questions:	346
Last Updated:	Apr 25, 2024

Salesforce Field-Service-Lightning-Consultant