Practice GCP-GCX Exam Online

Question 1

While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.

Will this affect the metrics that Alex is monitoring?

A : Yes

B : No

Answer: B

Question 2

To assign extensions to users, you must first __________.

A : Create a pool of extensions.

B : Buy the extension number from the carrier

C : Add the extension to the dial plan

D : Assign the extension to the user's phone.

Answer: D

Question 3

The license used by a user is determined by the permissions enabled in the roles assigned to that user.

A : True

B : False

Answer: A

Question 4

Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

A : It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

B : It provides core telephony services

C : It provides for the integration of Active Directory, SharePoint, and other third-party data.

D : It manages the Genesys Cloud CX platform services.

E : It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

Answer: A,B

Question 5

_________ binds the numbering plan with the trunk.

A : Inbound route

B : Outbound route

C : Edge

D : Edge Group

Answer: A

Name:	Genesys Cloud CX Certified Professional Consolidated
Exam Code:	GCP-GCX
Certification:	Genesys Cloud Certified Professional
Vendor:	Genesys
Total Questions:	135
Last Updated:	Apr 25, 2024

Genesys GCP-GCX