Practice ITIL-4-Foundation Exam Online

Question 1

What is an incident?

A : The planned removal of an item that might affect a service

B : A result enabled by one or more outputs

C : A possible future event that could cause harm

D : A service interruption resolved by the use of self-help tools

Answer: D

Question 2

What is the best description of an emergency change?

A : A change that doesn't need risk assessment because the procedure has been pre-authorized

B : A change that needs to be assessed, authorized, and scheduled by a change authority

C : A change that must be implemented as soon as possible because it is required to resolve an incident or security issue

D : A change that is assessed, authorized, and scheduled as part of ‘continual improvement’

Answer: C

Question 3

Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A : Service request management

B : Service desk

C : Problem management

D : Continual management

Answer: B

Question 4

Which ITIL guiding principle recommends using existing services, processes and tools when improving

services?

A : Progress iteratively with feedback

B : Keep is simple and practical

C : Start where you are

D : Focus on value

Answer: C

Question 5

Which describes a CORRECT approach to change authorization?

A : Changes included in the change schedule are pre-authorized and do not need additional authorization

B : formal changes should be assessed and authorized before they are deployed

C : Emergency changes should be authorized by as many people as possible to reduce risk

D : formal changes are typically implemented as service requests and authorized by the service desk

Answer: B

Name:	ITIL-4-Foundation
Exam Code:	ITIL-4-Foundation
Certification:	Peoplecert IT Infrastructure Library
Vendor:	PEOPLECERT
Total Questions:	742
Last Updated:	Apr 25, 2024

PEOPLECERT ITIL-4-Foundation