When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?
Which charging mechanism could cause the price of a service to change depending on the time of day?
Which is a method for value-driven, data-driven and user-centered service design?
What BEST describes the relationship between planning and risk?
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
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Name: | ITIL 4 Managing Professional Transition |
Exam Code: | ITIL-4-Transition |
Certification: | ITIL Transition |
Vendor: | PEOPLECERT |
Total Questions: | 62 |
Last Updated: | Apr 25, 2024 |
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