CIPS L5M9

Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

Which improvement theory follows the maxim of 'don't automate, obliterate'?

Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE

Which of the following are considered 'transformed resources' and an input into the Operations Process (input- process-output)? Select THREE