Practice MB-260 Exam Online

Question 1

You successfully installed the Customer Card Add-in and the required add-in control in the Microsoft Dynamics

365 Sales app.

You need to show customer enrichment data from Microsoft Dynamics 365 Customer Insights in the Dynamics

365 Sales application.

Which two conditions are required for the enrichment data to show on a customer card in Dynamics 365 Sales?

Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A :

Customer details control is successfully installed and added to the Contact form.

B :

Measure Control is successfully installed and added to the Contact form.

C :

Contacts from Dynamics 365 Sales are included in the Dynamics 36S Customer Insights unification

process.

D : Active enrichment is applied to customer profiles.

Answer: A,D

Question 2

Note: This question is part of a series of questions that present the same scenario. Each question in

the series contains a unique solution that might meet the stated goals. Some question sets might have

more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these

questions will not appear in the review screen.

You configure and run the profile unification process merge step.

One of the merged attributes includes a field you need to remove from the unified profile.

Solution: Highlight the field and select the Exclude icon. Select Save and Run to process the changes.

Does this solution meet the goal?

A : Yes

B : No

Answer: A

Question 3

You configured a segment differentiator insight and will present the insight to the marketing team. You only see

difference scores for attributes.

You need to explain why difference scores for measures are not visible.

What are two possible reasons? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : You are looking at the Attributes tab.

B : The differentiator analysis calculated a difference score of zero for all measures.

C : You forgot to configure any measures to analyze.

D : You selected only measures to analyze and forgot to select any attributes.

Answer: A,B

Question 4

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing Microsoft Dynamics 365 Customer Insights as your company's Customer Data Platform.

The initial dataset entities contain contacts from Dynamics 365 Sales, eCommerce customers, and service management platform incidents.

In your first unification run you set Dynamics 365 as the primary entity but only see eCommerce profiles that were able to be matched with Dynamics 365 contacts.

You need to ensure that unmatched eCommerce customers are also added as a profile in Dynamics 365 Customer Insights.

Solution: Configure the eCommerce table above the Dynamics 365 table in the Source Fields step.

Does this solve the problem?

A : Yes

B : No

Answer: B

Question 5

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Customer Data Platform Specialist. Your company's information technology department already ingested a CSV file with column names in the first row into audience insights. You are asked to clean and transform the data to get it ready for unification.

What can you do to satisfy the requirements?

Solution: Clean the data by changing columns with numbers to integer number format, which includes fields such as price, number of purchases, and postal code.

You should convert primary key to integer number field if it contains only numbers. Click `Next` and your data is now ready for unification.

Does this meet the goal?

A : Yes

B : No

Answer: B

Name:	Microsoft Dynamics 365 Customer Insights (Data) Specialist
Exam Code:	MB-260
Certification:	Microsoft Certified Customer Data Platform Specialty
Vendor:	Microsoft
Total Questions:	188
Last Updated:	Apr 24, 2024

Microsoft MB-260