Microsoft MB-910

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Total 173 questions | Updated On: Apr 23, 2024
Question 1

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.
You need to recommend an app for the company.
Which app should you recommend?


Answer: A
Question 2

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs.
Work orders are created for repairs. No customizations have been made.
A work order status must be automatically changed to the correct stage with resources are booked.
Which three bookable resource statuses should you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Section: Describe Dynamics 365 Field Service 


Answer: A,C
Question 3

A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates.
You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents
part of the solution.
NOTE: Each correct selection is worth one point.

Section: Describe shared features


Answer: B,D
Question 4

Customers submit suggestions, questions, and cases to a company by using the following channels:
Submitting a case in a customer service portal.
Emailing a support mailbox.
Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all
submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?

Section: Describe Dynamics 365 Customer Service


Answer: B
Question 5

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents
a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Marketing


Answer: A,C
Page:    1 / 35   
Total 173 questions | Updated On: Apr 23, 2024

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Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code: MB-910
Certification: Microsoft Dynamics 365 Fundamentals
Vendor: Microsoft
Total Questions: 173
Last Updated: Apr 23, 2024