Genesys PC-CIC-Core

You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator. What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?

You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics. What would you do to improve your agents' efficiency when working with chat messages? 

You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold. What CIC utility can be configured to send these automatic notifications?

You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible. What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?