Practice SD0-101 Exam Online

Question 1

What is the difference between a desktop system and a server?

A : A server is used only for emails, a desktop system can be used by many people

B : A desktop system is a single user system, a server is used by many users

C : A server has a short life-expectancy, a desktop system has a long life-expectancy

D : A desktop system is a two-person workstation, a server is for one person only

Answer: B

Question 2

A primary responsibility of the Service Desk is to

A : Manage Major Incidents

B : Act as the resolver for all users Incidents and Service Requests

C : Resolve Problems

D : Acknowledge and record all Incidents and Service Requests

Answer: D

Question 3

Which option is a benefit of using self-help?

A : It allows users to resolve some incidents at any time

B : It gives users the opportunity to become technical experts

C : It avoids the inconvenience of telephone handling

D : It give users the ability to self-diagnose their incidents in future

Answer: A

Question 4

What is the best way for an SDA to enhance the image of the Service Desk?

A : Dress to reflect your professionalism

B : Ensure users are aware that the Service Desk is the key component in IT

C : Provide accurate information to users without denigrating other teams

D : Advise users of resolutions via the weekly Service Desk email

Answer: C

Question 5

Which activity is part of Change Management?

A : Trend Analysis

B : Approval and scheduling

C : User acceptance testing

D : Business analysis

Answer: B

Name:	Service Desk Analyst Qualification
Exam Code:	SD0-101
Certification:	SDI Certification
Vendor:	SDI
Total Questions:	166
Last Updated:	Apr 25, 2024

SDI SD0-101