Practice Salesforce-Sales-Representative Exam Online

Question 1

A sales representative clarifies how a specific customer will benefit from the solution proposed. Which part of a solution unit is the sales rep using?

A : Application

B : Fact

C : Benefit

Answer: C

Question 2

A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue. What is the best course of action in this scenario?

A : Acknowledge the issue and explain to the customer that service is responsible for fixing it.

B : Escalate the issue to higher-level stakeholders and work collaboratively to find a solution.

C :

Highlight that all procedural processes have been completed and there is nothing more they can do until more details are known.

Answer: B

Question 3

A sales representative is working to understand a prospect's pain points, desired outcomes, and emotional drivers. In which phase of the sales process is this deal?

A : Connect

B : Create

C : Collaborate

Answer: B

Question 4

Leadership at Universal Containers is pressuring sales representatives to maintain a healthy pipeline, Which best practice can the sales reps use to satisfy management?

A : Rely on marketing to identify and qualify inbound deals.

B : Keep dead deals open and move the next touchpoint dates forward.

C : Routinely scrub pipeline records and consistently disposition deals.

Answer: C

Question 5

A sales representative delivers a proposal and is checking in with the prospect on the perceived value and alignment. At which stage are they in the sales process?

A : Connect

B : Collaborate

C : Confirm

Answer: C

Name:	Salesforce Certified Sales Representative (WI24)
Exam Code:	Salesforce-Sales-Representative
Certification:	Sales Professional
Vendor:	Salesforce
Total Questions:	128
Last Updated:	Apr 22, 2024

Salesforce Salesforce-Sales-Representative