Practice Service-Cloud-Einstein Exam Online

Question 1

What is the primary benefit of using Einstein Conversation Mining for customer support teams?

A :

Improved case resolution times and first-contact resolution rate.

B :

Better collaboration and knowledge sharing among agents.

C :

Automated case assignment to the most skilled agents.

D :

Real-time language translation for conversations.

Answer: A

Question 2

What is the primary purpose of Einstein Chat Bots in Salesforce?

A :

To analyze customer behavior on social media.

B :

To enable real-time chat support for sales representatives.

C :

To automate customer support interactions through chat.

D :

To create targeted ad campaigns for customers.

Answer: C

Question 3

What is the benefit of using Einstein Case Routing for customer feedback management?

A :

By predicting customer behavior for targeted marketing.

B :

By providing real-time language translation for feedback data.

C :

By generating targeted ad campaigns based on customer feedback.

D :

By automatically sending customer surveys after case resolution.

Answer: D

Question 4

What is the role of artificial intelligence in Service Cloud Einstein?

A :

To create marketing campaigns.

B :

To predict customer behavior and recommend actions.

C :

To automate the billing and invoicing process.

D :

To manage social media interactions.

Answer: B

Question 5

What data does Einstein Article Recommendations primarily use to make suggestions?

A :

Historical case data from previous customer interactions.

B :

Customer feedback and product reviews.

C :

Real-time social media posts and comments.

D :

Knowledge article content and case details.

Answer: D

Name:	Salesforce Certified Service Cloud Einstein Accredited Professional (WI24)
Exam Code:	Service-Cloud-Einstein
Certification:	Salesforce Accredited Professional
Vendor:	Salesforce
Total Questions:	100
Last Updated:	Apr 23, 2024

Salesforce Service-Cloud-Einstein