Practice Value-Stream-Management Exam Online

Question 1

Olivia, a customer service manager, is examining the idealized value stream in an e-commerce business. What gap might she uncover to improve customer satisfaction and support?

A : Ignoring customer feedback on service quality

B : Isolating customer service processes from order fulfillment

C : Relying solely on automated chatbots for customer support

D : Focusing solely on traditional customer service channels

Answer: B

Question 2

Alex is a project manager in a construction company facing cost overruns in multiple projects. What approach should Alex take to address the root causes of these overruns?

A : Increase the budget for ongoing projects to accommodate overruns.

B : Assign blame to project teams for cost overruns.

C : Ignore the overruns and focus on completing projects quickly.

D : Apply systems thinking to analyze the interconnected factors contributing to cost overruns.

Answer: D

Question 3

James, a financial analyst, is part of a team implementing agile practices in the finance department. What positive impact can agile methodologies have on financial processes within an organization?

A : Strict adherence to traditional financial models

B : Faster decision-making and responsiveness

C : Reducing financial transparency and collaboration

D : Ignoring financial feedback

Answer: B

Question 4

Alex is a CEO leading a financial institution through a merger with another company. The merger is causing uncertainty and anxiety among employees. What leadership strategy should Alex adopt to navigate the organization through this transition?

A : Implement the merger without communicating the strategic reasons to employees.

B : Downplay the impact of the merger and proceed without addressing employee concerns.

C : Abandon the merger to maintain employee satisfaction.

D : Communicate a clear vision for the merger, address employee concerns, and involve them in the integration process.

Answer: D

Question 5

John is a project manager in the healthcare sector, overseeing the implementation of a new patient care system. What factor is essential for effective value streams in healthcare technology projects?

A : Streamlining communication between medical staff and IT teams

B : Relying solely on traditional patient care methods

C : Isolating patient care processes from technology integration

D : Exclusively focusing on backend system enhancements

Answer: A

Name:	Value Stream Management Micro-Credential
Exam Code:	Value-Stream-Management
Certification:	Micro-Credentials
Vendor:	PMI
Total Questions:	180
Last Updated:	May 09, 2024

PMI Value-Stream-Management