Practice Business-Analyst Exam Online

Question 1

A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.

Which action should the BA take?

A : Demo standard features and elicit feedback from the customer.

B : Update the page layouts to show the most relevant information at the top.

C : Scope the development of an integration with enterprise resource planning (ERP)

Answer: A

Question 2

The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.

Which user story meets this requirement?

A : As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets.

B : As a CRM manager, I need to see my team's work queues so I can monitor their open tickets.

C : As a user, I need to see case queue to monitor my team's work.

Answer: B

Question 3

If you deactivate users in an organization where Chatter is enabled, will they be removed from Following and Followers lists?

A : No

B : Only if the user is not an Administrator.

C : Only if they are external users.

D : Yes

Answer: D

Question 4

Name one tool that can be used to deploy programmatic changes from a Sandbox environment onto a production environment.

A : Data Loader

B : Change Sets

C : Import Wizard

D : Managed Package

Answer: B

Question 5

The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing. What does the project team need to agree upon to ensure the work is ready to be deployed?

A : Entity relationship diagram

B : Definition of done

C : User acceptance criteria

Answer: B

Name:	Salesforce Certified Business Analyst (WI24)
Exam Code:	Business-Analyst
Certification:	Salesforce Business Analyst
Vendor:	Salesforce
Total Questions:	925
Last Updated:	Apr 24, 2024

Salesforce Business-Analyst