Practice C_C4H510_21 Exam Online

Question 1

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

A : A workflow rule has to be scheduled to trigger the determination.

B : The system background job for SLA determination runs every 30 minutes and has not been executed yet.

C : The determination rules have been configured, but not activated.

D : The question related to SLAs must be activated in project scoping.

Answer: B,C

Question 2

Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

A : Do you want to support e-mail channels for corporate accounts?

B : Do you want to enable agents to respond to tickets using an external e-mail client?

C : Do you want to enable internal memos for tickets?

D : Do you want to support e-mail channels for groups?

Answer: A

Question 3

The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

A : Resource scheduler

B : Maintenance plan

C : Feature action within tickets

D : Workflow rule

Answer: C,D

Question 4

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

A : Offline access is available

B : Existing reports can be reused

C : No security issues with mashup outside of corporate network

D : Real-time data access

E : No additional authorization concept is required

Answer: A,B,D

Question 5

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

A : Do you want to support e-mail channels for corporate accounts?

B : Do you want to enable agents to respond to tickets using an external e-mail client?

C : Do you want to enable internal memos for tickets?

D : Do you want to download an add-in for Microsoft Outlook?

Answer: A

Name:	SAP Certified Application Associate SAP Service Cloud 2111
Exam Code:	C_C4H510_21
Certification:	SAP Certified Application Associate
Vendor:	SAP
Total Questions:	118
Last Updated:	Apr 22, 2024

SAP C_C4H510_21