Practice CIS-FSM Exam Online

Question 1

Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?

A : Transfer order line

B : Consumable model

C : Work order task

D : Part requirement

Answer: D

Question 2

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

A : SLA status

B : Age of task

C : Skills

D : Task windows

E : Geolocation

Answer: A,C,D

Question 3

Which mobile application does field service use?

A : Now Mobile

B : Mobile Agent

C : Mobile Studio

D : Mobile Onboarding

Answer: A

Question 4

When can work order tasks be dispatched?

A : Parts have been sourced

B : Field agent is assigned

C : Customer books an appointment

D : Dispatch group is assigned

Answer: B

Question 5

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

A : Matching Mandatory Parts for Dynamic Scheduling

B : Matching Agents With Most Parts For Dynamic Scheduling

C : Matching Skills for Dynamic Scheduling

D : Matching Skill Level Gap for Dynamic Scheduling

Answer: A

Name:	Certified Implementation Specialist - Field Service Mangement
Exam Code:	CIS-FSM
Certification:	Certified Implementation Specialist
Vendor:	ServiceNow
Total Questions:	88
Last Updated:	Apr 25, 2024

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