ServiceNow CIS-ITSM

An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet this requirement?

You can create a standard change from an incident by clicking on the "Create Standard Change" UI Action in an incident form. 

Where is the Activity stream located on the Incident form?

The system administrator evaluates each catalogue item and determines whether approvals are needed and, if so, by whom.

Which of the following approval requirements are possible?

Select 3 Answers from the below options.