Practice Field-Service-Consultant Exam Online

Question 1

Universal container UC has 140 service resources who handle 2400 service

appointment per day

How should UC define the service territories to ensure the high quality of optimization

and dispatcher experience?

A : The service territories with fewer than 50 resource

B : One service territory with four polygons

C : Two service territories that split the service resource evenly

D : Five service territories with fewer than 500 service appointment per day

Answer: A

Question 2

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

A : Maintenance Plan

B : Product Item

C : Entitlement Plan

D : Assets

Answer: B

Question 3

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

A : Create a recurring Service Appointment

B : Create Resource Absences every day.

C : Use appropriate Resource Operating Hours.

D : Use the Resource Availability Rule.

Answer: C

Question 4

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

A : Reduced Work Orders per Shift.

B : Reduced Overtime per Work Order.

C : Reduced Travel Time per Work Order.

D : Reduced Absences per Employee.

Answer: B,C

Question 5

An extreme whether situation impacts both the volume of work and number of

available resources at universal container

Which approach should a consultant recommend to realign available resources with?

open work?

A : Resource Schedule optimization

B : Global optimization

C : Emergency scheduling

D : Customer first scheduling

Answer: B

Name:	Salesforce Certified Field Service Consultant (WI24)
Exam Code:	Field-Service-Consultant
Certification:	Salesforce Field Service Lightning Consultant
Vendor:	Salesforce
Total Questions:	346
Last Updated:	Apr 23, 2024

Salesforce Field-Service-Consultant