Practice ITIL-4-CDS Exam Online

Question 1

How does the 'incident management' practice contribute to the creation, delivery, and support of services?

A : By restoring normal service operation as quickly as possible and minimizing the adverse impact on business operations

B : By managing the lifecycle of all problems that are identified by users

C : By ensuring that the organization understands the true cost of delivering a service

D : By providing guidance on creating a shared understanding of the organization's products and services

Answer: A

Question 2

How does the Service Level Management practice contribute to the creation, delivery, and support across the SVS and value streams?

A : Establishing communication channels for service level reporting

B : Defining, negotiating, and documenting SLAs

C : Analyzing service performance against agreed SLAs

D : Identifying improvement opportunities in service levels

Answer: B

Question 3

In the context of creating, delivering, and supporting services, which ITIL practice focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed?

A : Service desk

B : Release management

C : Change enablement

D : Service level management

Answer: B

Question 4

6. Which methodology or framework can be used to build a service value stream?

A : Scrum

B : DevOps

C : Lean

D : Agile

Answer: C

Question 5

How does the ITIL practice of Change Enablement contribute to creation, delivery, and support across the SVS and value streams?

A : By analyzing the impact and benefits of proposed changes

B : By ensuring all changes are authorized and implemented in accordance with the organization's policies

C : By documenting all changes for audit and compliance purposes

D : By proactively addressing potential risks associated with changes

Answer: B

Name:	ITIL 4 Specialist: Create, Deliver and Support
Exam Code:	ITIL-4-CDS
Certification:	Peoplecert ITIL
Vendor:	PEOPLECERT
Total Questions:	231
Last Updated:	Apr 25, 2024

PEOPLECERT ITIL-4-CDS