Practice ITIL-4-DPI Exam Online

Question 1

Business cases vary in content and structure. Organizations may require the same content in all of their business cases, or they may have different requirements depending on the proposed investment.

What can be an impact for a simple business case structure?

A : Presents and summarizes the business case. It describes the proposal and the business objectives it addresses

B : Describes the risks associated with the business case, whether or not action is taken. It describes the options for progressing, and mitigation plans to address risks of failure.

C : Describes the expected outcomes of the business case, quantitative or qualitative

D : Describes and clarifies recommended actions based on all the information in the business case

Answer: C

Question 2

A hotel group might initiate its guest satisfaction programme tactic by performing satisfaction surveys, collecting complaint information, analysing data, selecting areas to improve, creating a marketing campaign, and so on. The routine running and management of an activity, product, service, or other configuration item is called:

A : Method

B : Operation

C : Improvement

D : Strategy

Answer: B

Question 3

An organization has put forth a recommended dress code for its employees.

What does this represent?

A : A policy

B : A control

C : A guideline

D : A tactic

Answer: C

Question 4

Considering pros and cons of surveys, what is NOT a PROS?

A : Surveys are not resource-intensive.

B : Key stakeholders may not respond.

C : They can be done anonymously.

D : They can be quick to do.

Answer: B

Question 5

Many communication methods are available and viable.

Considering the examples of communication methods, what is the MOST CORRECT statement?

A : Method: Meetings/workshops, Contact: Indirect, Timing: Should be near, Interaction: Low

B : Method: Storytelling, Contact: Remote, Timing: Delayed, Interaction: High

C : Method: Reports, Contact: Remote, Timing: Delayed, Interaction: Low

D : Method: Social media, Contact: Direct, Timing: Delayed, Interaction: Low

Answer: C

Name:	ITIL 4 Strategist: Direct, Plan and Improve
Exam Code:	ITIL-4-DPI
Certification:	Peoplecert ITIL
Vendor:	PEOPLECERT
Total Questions:	236
Last Updated:	Apr 25, 2024

PEOPLECERT ITIL-4-DPI