Practice ITIL-4-Foundation Exam Online

Question 1

Which step of the continual improvement model includes baseline assessments?

A : Did we get there?

B : Where are we now?

C : What is the vision?

D : Where do we want to be?

Answer: D

Question 2

Which is an external input to the service value chain?

A : The 'improve' value chain activity

B : An overall plan

C : Customer requirements

D : Feedback loops

Answer: C

Question 3

Which dimension considers the application of artificial intelligence to service management?

A : Organizations and people

B : Information and technology

C : Partners and suppliers

D : Value streams and processes

Answer: B

Question 4

Your company's web server is currently experiencing a denial of service attack which is preventing external users from accessing the company's e-commerce store. In order to stop the attack, the information security team needs to add an IP block to the firewall's access control list. Normally, any changes to the firewall's access control list must be approved through change management first. Which type of change should be initiated by the information security team?

A : Standard

B : Normal

C : Emergency

D : Critical

Answer: C

Question 5

Which practice updates information relating to symptoms and business impact?

A : Service level management

B : Change control

C : Service request management

D : Incident management

Answer: D

Name:	ITIL-4-Foundation
Exam Code:	ITIL-4-Foundation
Certification:	Peoplecert IT Infrastructure Library
Vendor:	PEOPLECERT
Total Questions:	742
Last Updated:	Apr 25, 2024

PEOPLECERT ITIL-4-Foundation