Practice L5M9 Exam Online

Question 1

Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention. Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A : dependability

B : flexibility

C : quality

D : speed

Answer: A

Question 2

George has recently been hired as the new Operations Manager at a cake factory. He has 10 years; experience but his most recent employment was as an Operations Manager in an accountancy firm. George believes that the skills and responsibilities of an Operations Manager is the same regardless of the organisation he works for. Which of the following would be one of these responsibilities? Select TWO

A : increase profit

B : keep customers happy

C : create competitive advantage

D : manage a team

Answer: B,C

Question 3

Which of the following are considered 'transformed resources' and an input into the Operations Process (input- process-output)? Select THREE

A : customers

B : raw materials

C : employees

D : money

E : information

Answer: A,B

Question 4

Managing Events and Relationships is a key application of Operations Management in which sector?

A : retail

B : agriculture

C : manufacturing

D :

finance

Answer: A

Question 5

The DMAIC Methodology includes five phases, what are these?

A : define, measure, analyse, improve, control

B : design, manufacture, analyse, implement, control

C : design, measure, apply, improve, consult

D : define, manufacture, apply, increase, conclude

Answer: A

Name:	ELECTIVE Operations Management
Exam Code:	L5M9
Certification:	Level 5 Advanced Diploma in Procurement and Supply
Vendor:	CIPS
Total Questions:	122
Last Updated:	May 16, 2024

CIPS L5M9