Introductory Info
Case study -
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However,
there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions
included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might
contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to
the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study
before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem
statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the
subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Fabrikam, Inc. manufactures industrial metal cutting machines. The company installs and services the machines for customers.
Fabrikam has manufacturing plants in Canada, France, and China. The company also has regional service organizations that are responsible for
installation and maintenance of the machines.
Current environment -
Overview -
Operations for the company are managed very informally. Only a small number of long-term employees are aware of all manufacturing processes.
The company has been experiencing quality issues associated with its manufacturing operations and installations.
The company wants to implement a way to capture quality inspection results for each machine produced. Current inspection checklists are stored
in the Files section of a Teams channel for inspectors. Inspectors commonly print the incorrect inspection checklist.
The company has specific inspection stations for certain inspection steps. Each station has the gauges and equipment required for related
inspection steps. There is often a backlog at specific inspection stations. This results in delays in shipping machines to customers.
Accounting system -
The current system does not handle shop floor or manufacturing planning functionality.
Machines are assigned serial numbers and placed in stock until they are shipped to customers.
Employee information is maintained only within the accounting system. Access to the information is strictly controlled due to privacy regulations
and company policies.
Other systems -
The company has an enterprise Microsoft 365 subscription. The company uses Microsoft 365 only for sending and receiving email. The company
uses photos of employees to generate employee badges. Photos are uploaded into Microsoft 365 user profiles.
The company recently started using Dynamics 365 Field Service to manage and maintain the machines that it installs for its customers. The app
has not been customized.
The company has added roles, skills, and certification proficiencies to Dynamics 365 Field Service resources to support both customer onsite
inspections and final manufacturing inspections.
Requirements -
General requirements -
The solution must be able to provide a printed quality certificate that is included with each machine. The inspection certificate must contain the
name of the customer that the machine is sold to before the certificate is finalized.
Information about each machine produced must be transferred to Dynamics 365 Field Service. The information must include machine
specifications and maintenance requirements.
You must be able to reference inspection information and quality certification information from within Dynamics 365 Field Service. Technicians
must be able to view referenced inspection information from the custom solution when they perform maintenance on machines.
Machine information must not be transferred to Dynamics 365 Field Service until the machine passes inspection and the inspection certificate is
certified.
Quality inspection app -
Fabrikam is evaluating Microsoft Power Platform to determine whether it can meet the company's requirements for a manufacturing defect and
quality inspection solution. Each machine produced must be subjected to a quality inspection at various points during production. Each machine
must undergo a more extensive quality inspection before the machine can be shipped to the customer.
Inspection orders -
Inspection orders must:
- Allow entry of quality ratings of passed or failed for each quality metric identified for the machine being rated.
- Include information about the person who performed each inspection step and any comments made by the inspector.
- Be automatically marked as failed if one inspection step rating is marked as failed.
- Be automatically marked for re-inspection should a machine fail inspection. The new inspection order must be created by using the originating
inspection order as a template.
Inspectors must fill in findings comments and upload at least one photo for any inspection step that is marked as failed.
Inspection standardization -
Standardized checklists must be stored in the solution for use by inspectors. A copy must be created when a new inspection is initiated. The
solution must:
Prevent an inspector from proceeding to the next step of the checklist until required information for a step is entered.
Support the addition of steps to inspections to support custom features added to a machine for a customer.
Support the direct input of measurements from testing gauges to avoid incorrect readings being entered by inspectors.
Provide a visual representation of the testing measurement limits for each step. Include an indication of how the measured value compares to
measurement limits and whether the measurement is within tolerance. Users must be able to configure the visualizations to display the minimum
value and maximum value, and whether the reading is within the tolerance of a single targeted value. It must also be able to be used for
maintenance inspections once the machine has been installed.
Support the ability to store photo references within each inspection step to document defects found during inspections.
Security -
Users must be active employees of Fabrikam.
When a user signs into the inspection solution, the solution must display a picture of the employee who has signed in.
Supervisors must be able to modify standard checklists. Other employees must be prevented from modifying checklists.
You must prevent users from changing inspection order data once an inspection is marked as final.
Analytics and reporting -
The solution must:
Provide metrics including existing and upcoming demand by inspection station, average time spent per user at a station, and average time a
machine spends at each inspection point.
Provide metrics per inspector including number of inspections performed by month, and number of inspections per rating type (pass, fail).
Provide a printed quality certificate to be included with each machine.
Issues -
During initial testing of the solution, testers report that they cannot see the photos taken during a previously failed inspection.
Question
You need to resolve the issue reported during testing.
What should you do?
