Salesforce Service-Cloud-Einstein

Historical case data from previous customer interactions.

Customer feedback and product reviews.

Real-time social media posts and comments.

Knowledge article content and case details.

Improved case resolution times and first-contact resolution rate.

Better collaboration and knowledge sharing among agents.

Automated case assignment to the most skilled agents.

Real-time language translation for conversations.

To suggest appropriate responses for agents to reply to cases.

To generate targeted ad campaigns based on case data.

To automatically respond to customer inquiries.

To provide real-time language translation for case data.

By automatically categorizing cases based on severity levels.

By analyzing customer sentiments on social media.

By providing real-time language translation for case data.

Manually review each article suggestion for accuracy.

Use customer feedback to determine article relevance.

Compare agent case resolution time with and without article suggestions.

Rely solely on automated article suggestions without manual validation.