Practice SVC-19A Exam Online

Question 1

Which of the following expresses empathy rather than sympathy?

A : I feel so sorry for you. I bet you feel disappointed.

B : Poor you! You must feel awful.

C : Oh, what a pity! This must make you feel disappointed.

D : I am sorry this happened to you. I can see why you may be disappointed

Answer: D

Question 2

How would you define a "positive no" to a co-worker?

A : Lead with a positive then switch to a negative, such as, “Definitely not.”

B : It’s leading with “no” and not engaging in any further conversation with the customer.

C : It is a way to correct a customer by informing them of what you can do.

D : You say no with a positive voice inflection.

Answer: C

Question 3

Which of the following types of data are backed up to iCloud? (Choose two.)

A : Touch ID Settings

B : Device Settings

C : Messages

D : Apple Pay information and settings

E : iCloud Music Library

Answer: B,C

Question 4

Which of the following iPhones support using Memoji?

A : iPhone X

B : iPhone 7

C : iPhone 8

D : iPhone 6s

Answer: A

Question 5

Which equipment is used to check if an AC power outlet is properly grounded?

A : A conductive workbench mat

B : A ground polarity tester

C : A grounding cord with alligator clips

D : A nylon probe tool (black stick)

Answer: C

Name:	Apple Service Fundamentals
Exam Code:	SVC-19A
Certification:	AppleCare Technician Training
Vendor:	Apple
Total Questions:	70
Last Updated:	Apr 24, 2024

Apple SVC-19A