Practice User-Experience-Designer Exam Online

Question 1

Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers

A : Open links in new windows when agents click on details from case widgets.

B : Use Salesforce Flow to help complete fields required for case closure.

C : Design custom Lightning Web Components for the customer to complete.

D : Complete relevant information about the customer using Lightning Record Pages.

Answer: A,C

Question 2

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

A : Training and support planning

B : User interface planning

C : Onboarding planning

D : Voice and tone planning

Answer: B

Question 3

A successful inclusive designer practices skills such as?

A :

Identifying ability biases and mismatched interactions between people and the world.

B :

Creating a diversity of ways to participate in an experience.

C : Designing the best way to use a product.

D : A and B

E : A and C

Answer: D

Question 4

Why should your company focus on improving its adoption rate?

A : Improving adoption rates protects your reputation because you recommended Salesforce

B : Because sales reps need another way to use their time

C : Because high adoption leads to high ROI

D : So Salesforce can have more users

Answer: C

Question 5

Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers

A : Consider design ramifications to prevent misuse and protect communities.

B : Prioritize marketing opportunities when designing features of a product.

C : Bring together a cross-function group with varied experiences.

D : Examine a product for potential inclusivity after it has been built

Answer: A,D

Name:	Salesforce Certified User Experience Designer (WI24)
Exam Code:	User-Experience-Designer
Certification:	Salesforce Designers
Vendor:	Salesforce
Total Questions:	331
Last Updated:	Apr 25, 2024

Salesforce User-Experience-Designer