Practice Value-Stream-Management Exam Online

Question 1

Olivia, a customer service manager, is examining the idealized value stream in an e-commerce business. What gap might she uncover to improve customer satisfaction and support?

A : Ignoring customer feedback on service quality

B : Isolating customer service processes from order fulfillment

C : Relying solely on automated chatbots for customer support

D : Focusing solely on traditional customer service channels

Answer: B

Question 2

Mark is a project manager in a marketing agency, and his team is struggling with a lack of communication, leading to delays in campaign delivery. What action should Mark take to improve workflow and collaboration?

A : Assign blame to individual team members for the communication breakdown.

B : Continue with the existing communication channels, as changing them might disrupt the workflow.

C : Ignore the communication issues and focus solely on campaign outcomes.

D : Implement a project management tool to streamline communication and track project progress.

Answer: D

Question 3

John is a project manager in the healthcare sector, overseeing the implementation of a new patient care system. What factor is essential for effective value streams in healthcare technology projects?

A : Streamlining communication between medical staff and IT teams

B : Relying solely on traditional patient care methods

C : Isolating patient care processes from technology integration

D : Exclusively focusing on backend system enhancements

Answer: A

Question 4

Richard is a project manager in the energy sector overseeing renewable energy projects. What is a benefit of portfolio management in optimizing the project lineup for energy companies?

A : Prioritizing and optimizing the renewable energy project portfolio

B : Relying solely on traditional energy sources

C : Ignoring environmental impact assessments

D : Implementing all potential energy projects simultaneously

Answer: A

Question 5

Anna, a marketing director in a fast-paced startup, is leading a team through a major rebranding effort. What leadership skill is essential for successfully navigating this transition?

A : Technical expertise

B : Conflict resolution skills

C : Visionary leadership

D : Micro-management

Answer: C

Name:	Value Stream Management Micro-Credential
Exam Code:	Value-Stream-Management
Certification:	Micro-Credentials
Vendor:	PMI
Total Questions:	180
Last Updated:	Apr 24, 2024

PMI Value-Stream-Management